Expressrapic Furniture Store – Return Policy

Effective Date: January 2, 2025

At Flashrapic Furniture, we prioritize your satisfaction and aim to provide a smooth and hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a clear return policy to ensure a simple and efficient return process.

Return Eligibility

  • Time Frame: Returns must be initiated within 30 days of the purchase date.
  • Condition: The items must be in new, unused condition with all original packaging, tags, and receipts. Furniture must not show any signs of wear or damage.
  • Damaged or Defective Items: If you receive a damaged or defective item, you must report it within 7 days of delivery to qualify for a return or exchange.

Return Process

  1. Contact Us: To start a return, please contact our customer service team at:

    Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: After reviewing your return request, we will send you instructions on how to return the item. If applicable, we will assist in arranging a return shipping method.

Return Shipping

  • Customers are responsible for return shipping, unless the item was defective, damaged, or there was an error in your order.
  • A restocking fee of 10-20% may apply, depending on the condition of the returned item.

Inspection & Refund

Once the item is returned and inspected:

  • A refund will be issued to the original payment method within 7-10 business days.
  • If the item shows signs of damage, wear, or missing parts, a partial refund may be issued based on the resale value of the item.

Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized furniture
  • Clearance or final sale items
  • Mattresses, pillows, and other bedding items (for hygiene reasons)
  • Assembled or used furniture

Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our customer service team within 30 days of purchase. Exchanges are subject to product availability.

Store Information

Flashrapic Furniture Store